Refund policy

RETURNS.

The short version: 30 days, unopened products, straightforward process. The details:

What can be returned

Unopened products in their original packaging can be returned within 30 days of delivery. Opened oral care products cannot be returned — for hygiene reasons we hope are obvious. This applies to every product in the range.

What cannot be returned

Opened or used products. Products damaged after delivery by misuse. Products returned more than 30 days after delivery. Free promotional items.

Damaged or incorrect orders

If your order arrives damaged or we sent the wrong item: email marketing@mastermedi.co within 7 days of delivery with your order number and photos or a short video showing the damage — ideally including the outer box. We will send a replacement or a full refund — your choice. We will not ask you to ship damaged products back. That would waste everyone's time.

How to start a return

Email marketing@mastermedi.co with your order number and the reason. We reply within 48 hours with instructions and the return address. All returns ship to our warehouse in the United States — we will provide the exact address when we approve the return. Return shipping is paid by the customer and is not refundable. We recommend a tracked service — we cannot refund what we never receive.

Refunds

Once your return arrives at our US warehouse and is inspected, we process the refund to your original payment method within 5 business days. Your bank may take a few additional days to show it. Original shipping costs are refunded only when the return is due to our error.

Exchanges

We do not process direct exchanges. Return the unopened product for a refund and place a new order — it is faster for you than any exchange system we could build.