Shipping Policy

Your order ships from Amazon fulfilment centres in the United States. Picked, packed, and delivered by the same network that handles Prime. Here is exactly how it works — no fine print games.

Shipping rates

Method	Delivery time	Cost
Standard Shipping	3 business days	$5.95 — FREE on orders $50+
Expedited Shipping	2 business days	$12.95
Alaska, Hawaii & US territories	3–5 business days	$14.95

Rates are flat. What you see at checkout is what you pay. There are no handling fees, no fuel surcharges, no surprises on the confirmation page.

Free shipping

Orders of $50 or more ship free with Standard Shipping. That is the whole rule. No code needed, no membership, no minimum item count. The cart applies it automatically.

Expedited Shipping is never free. Speed costs money. We charge exactly what it costs us.

Order processing

Orders placed Monday to Friday are processed and handed to the fulfilment centre within 1 business day.

Orders placed on Saturday or Sunday are processed the following Monday. Fulfilment centres do not run weekend shifts for us, and we will not pretend otherwise. If you order Friday afternoon, you are ahead of everyone who orders Saturday morning.

Delivery estimates start from the day your order is processed, not the day you place it.

Delivery times

Standard Shipping arrives within 3 business days of processing. Expedited arrives within 2. These are Amazon's click-to-delivery commitments for the lower 48 states.

Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands take 3–5 business days. Geography is undefeated.

During peak periods (late November through December), add 1–2 business days. Carriers get busy. So does everyone.

Order tracking

You get a tracking number by email the moment your order ships. It updates in real time — same tracking infrastructure as any Amazon order.

If your tracking has not moved within 48 hours of the shipping confirmation email, contact us at marketing@mastermedi.co. We will chase it so you don't have to.

Wrong address?

Check your shipping address before you hit Place Order. Our fulfilment is automated — orders enter the warehouse queue within seconds of payment — so once an order is in the queue, we cannot redirect it.

If you spot a mistake, email us within 1 hour of ordering and we will try to intercept it. After that, the parcel goes where you told it to go. If it comes back to the warehouse as undeliverable, we will refund the products — shipping is not refundable on address errors.

Lost, damaged, or delayed

Lost: If tracking shows no movement for 7 days, contact us. We will investigate with the carrier and send a replacement or a full refund. Your choice.

Damaged: If your order arrives damaged, send photos or a short video of the damage — ideally including the outer box — to marketing@mastermedi.co within 48 hours of delivery. We replace damaged items. We do not ask you to ship them back.

Delayed: If a parcel misses its delivery window by more than 3 business days, contact us and we will refund your shipping cost. You paid for a timeframe. If we miss it, you shouldn't pay for it.

Where we ship

We currently ship to all 50 US states and US territories. International shipping is not available yet. When it is, this page will say so.

PO Boxes and APO/FPO addresses are supported for Standard Shipping.

Returns

Shipping and returns are different topics. Returns live on their own page — see our Return and Refund Policy. Short version: 30 days, unopened products, returns ship to our US warehouse at the customer's cost.

Questions

Anything this page did not answer: marketing@mastermedi.co. Replies go out within 48 hours, seven days a week.